I have been out of the game since 28 April. "Service Unavailable" message, that's 5 days ago.

Have you submitted a support ticket?

Here is the link https://en.drakensang.com/support

They will explain what should you do

Yes, I did. It didn't explain anything.

What server are you playing at?

It is impossible to be server's fault because the other players can access the game.

If you are using client  ... then try with IE 11. I am using Internet Explorer 11 ... it is by far crappiest browser ever made but still better than the client XD. You can't use other browser ... it only works with IE11

i was on Heredur. I have a mac, so no Internet Explorer. Mac uses Safari.

Safari supports Java  too ... but Idon't know if you can play in browser on Mac.

Try cleaning the temp files/folder  and restart the game ... there is a help section for Mac users in the forum.

OK, will try that.

BTW you are not banned. Banned players are getting message informing them they are banned.

In your case it is a strange behaviour that has got nothing to do with you.

Try that advise from the forums. Try connecting via Proxy or VPN software.

Try downloading and installing CyberGhost ... it is a free application working on Windows and Mac.

After installing the app wait few minutes until you get connected to their servers ...  start the game make it work (at login screen) and then you can turn off the application . Then just  select your server you are playing at and start playing.

With VPN or without it?

If you can enter only by using VPN ... keep asking for solution. (not here of course XD)